The support will be provided by European Customer Care Centre (ECCC), a proven specialist in technology call management. ECCC, based in Donegal, Ireland have multi-lingual capabilities in all major European languages and have been in operation for several years.

Under terms of the contact each technical support representative at ECCC will undergo over thirty hours of product training on Amateo's Guest Relationship Optimisation suite prior to commencing customer responsibilities.

Matthew Maxwell, CEO of Amateo, commented:

"As our client install base takes us into new markets with new languages and disparate time zones, it is incumbent upon us to meet those challenges with the highest levels of customer service.

Our partnership with ECCC gives us the coverage our customers need on a 24/7 basis and will also provide valuable feedback of user experiences of our products".

Speaking on behalf of ECCC, Managing Director Joseph Hughes replied:

"Our contract with Amateo opens an exciting chapter in our development as a full service customer contact centre. We are confident that our technical representatives will add value to the user experience for Amateo customers".

Amateo are leaders in Data Warehousing and Business Intelligence solutions for the hospitality sector. Amateo's Guest Relationship Optimisation product suite standardises historical guest data stored in multiple hotel property management systems and facilitates revenue generating applications including Amateo 360 (Marketing Campaign Automation), Amateo Portal (Reporting and Analytics)and Amateo Affinity (Loyalty/ Executive Club Schemes.

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